Returns & Exchanges
At Thomas Earnshaw, we strive for excellence in every timepiece; however, if you are not completely satisfied with your purchase, you may return your unworn watch in its original packaging within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your timepiece in its original presentation box, ensuring all warranty cards, manuals, and protective films are included.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our quality control team verifies the condition of the return, your refund or exchange will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing